This paper reviews ways in which tenants can become involved in the workings of community housing providers. The motives for such an involvement are varied, both practical and ideological. Leading housing providers are beginning to see tenants as more than just customers, but real stakeholders in their business who should have a role in governance.
To fill a gap in current research, a survey has been undertaken of how the five largest Australian community housing providers work with tenants. The outcomes are positive – we are ahead of most US housing organisations in tenant involvement, and often approaching (and borrowing from) best practice in Britain. Given the small size and recent growth of our sector compared to Britain, this is a great achievement.