Late last year the Business Application Research Center (BARC) published The BI Survey 10—The Customer Verdict and our partner QlikView ranked Number 1 in 10 critical categories.
BARC gathered the information contained in this study via a comprehensive survey of business intelligence end users, consultants, and vendors.
The BI Survey 10 provides an insight into why and how customers selected BI tools, what they used them for, how successful they were, and why they eventually abandoned some tools.
QlikView earned a top ranking in its peer group in 10 critical areas:
- Software Purchases Based on Features
BARC believes that buying a product for its features, as opposed to pricing or ‘strategic’ considerations, sends a clear message.
- Overall Agility
QlikView scored highest in its peer group in delivering what BARC refers to as ‘Agile BI’ – a style of business intelligence that promises faster, better results.
- Implementation Time
The evidence shows that it’s better to go live faster and that QlikView provides the fastest implementations in its peer group.
- Performance Satisfaction
Performance satisfaction is crucial in business intelligence projects – and QlikView customers had the fewest complaints of any product users.
Customers reported that QlikView was the product in its peer group best suited to the projects it was chosen for.
- Overall Business Achievement
Business achievement combines business benefits and goal achievement to measure real benefits after implementation.
- Product Quality
Customers reported fewer problems with QlikView than with any other product in its peer group.
- Overall Quality and Support
QlikView had the fewest reported problems to rank first in product quality, and scored strongly in both vendor support and implementer support.
- Customer Loyalty
For the third year in a row, QlikView ranked first in its peer group for customer loyalty.
- Intent to Buy More Licenses
Customers know best, and BARC considers it is a very positive sign when existing customers say they expect to purchase more licenses.
About the study
The study was based on the analysis of survey results from 2,961 respondents reporting real-world experiences. After cleansing the data and removing responses of those who were not able to answer specific questions on BI tools, 2,006 users, 256 consultants, and 403 vendors from around the world remained. No technology vendors were involved with the formulation of The BI Survey 10. It was not commissioned, suggested, sponsored, or influenced by vendors. BARC included no sponsored or private questions, and the questions were presented without reference to vendors.
The survey analysed all products that attracted more than 30 survey responses. This year, 26 products are included. These products (in order from most respondents to least) are:
- Microsoft SQL Server Analysis Services
- SAP BW
- IBM Cognos BI
- Cubeware Cockpit
- Information Builders WebFOCUS
- TARGIT BI Suite
- SAP BusinessObjects Web Intelligence
- Oracle BIEE
- Microsoft SQL Server Reporting Services
- Dimensional Insight
- IBM Cognos TM1
- Oracle Hyperion