Service & Asset Management Solution

Excellent customer service and support and effective resource management are cornerstones of good businesses. Greentree’s Service and Asset Management related modules provide a range of complementary tools that range from intelligently addressing calls to the support/help desk, to managing field-service requests and the maintenance of assets in multiple locations.

The Service & Asset Management solution has three elements:

• Asset Management

works in conjunction with the Greentree Customer Support suite of software to provide a range of options for maximising asset value through effective management. .
Click here to view the Greentree Asset Management brochure >>

• Customer Service

provides a proven methodology and highly effective approach for organisations of any size with elements such as help desk management and the ability to escalate customer support calls to field service requests.
Click here to view the Customer Service brochure >>

• Contracts & Service Level Agreements

allows specific customer support or maintenance contracts to be defined and managed. This includes the products covered, contract period and cost per contract period. Parent/Child contracts are supported for more complex organisations with either multiple contracts or multiple sites.

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For Kinetic, our solution is more than just software, it’s about collaboration. We are specialists in listening & delivering. Greentree are technology & business buffs with one obsession, building the best business software. Our clients that use Greentree are looking to work smarter & perform better.

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