ERP Software implementation and approach to end user buy-in

ERP software, ImplementationAt Kinetic we work on many Greentree implementations during any one year and probably the most critical success factors of any ERP software implementation will be determined by the acceptance of the new solution by end-users.

Without this acceptance it will be a long hard haul and, at worst, doom the project to failure, as it is unlikely to be a successful project.

From the outset, during the sales process it starts to become clear the organisations that will likely handle the communication of their new solution well. However until the project begins it is not always possible as, like many things in life, people will say the correct things but fail to deliver effective management of this.

Kinetic are currently working on a Greentree ERP software project that I know will be a huge success because they are engaging their end-user team brilliantly.

Below are some of the actions that are filling me with confidence in this project:

  1. As part of the staff meetings on the agenda is the ERP project. Time has been set aside to discuss the change to the organisation, discussions around any fears of this new technology, why it is important to have one integrated solution, how different people will pick up the use of the solution faster than others, etc. So this shows real involvement of staff, rather than a solution that is being thrust upon them. They will be able to understand the fears and reservations of staff and help them through it.
  2. Involvement of staff during the prototype stage so they can see how the final solution will look and feel. This is far less intimidating than the first contact being at end-user training.
  3. They have ensured that a healthy level of training has been built into the budget, showing they understand the importance of users feeling comfortable before going live. Additional budget contingency has been set aside if required for staff members needing more training.
  4. There are training plans for staff that will be recruited after the project goes live.
  5. They have listened to our senior consultants on the tips and suggestions as to change management and embraced and implemented these.
  6. They are making go live into an event and something to celebrate. See below their shrine and countdown to going live:

Absolutely terrific stuff to see such enthusiasm being built by this organisation!

It is interesting comparing this organisation to other similar implementations currently running in that responses (their contribution to providing us with data, information and alike) are timely, if not immediate.

One key difference between this site and many others we work on is they recognise it as being their system. They want to take ownership of it.

This culture of end-user buy-in and the time and care of staff is to be celebrated and I suspect they treat all work and other projects with equal enthusiasm and positiveness. They want a culture of accountability and improvement.

I have no doubt that their Greentree ERP software implementation will be a success and their future plans will come to fruition.

Organisations like this make me very proud to have them as clients and I look forward to working with them in partnership to achieving their future growth.


Scott GrahamScott Graham is one of the Directors of Kinetic Information Systems. He started his career in the UK as an accountant in practice and then industry. Scott has been in the software industry for over 18 years in the UK and over the past six years down under.

You can connect with Scott via his LinkedIn profile

Posted on May 2, 2014

Categories: MYOB Greentree

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