Paramount Services

Case Study | Paramount Services
(a leading franchise company providing commercial cleaning and property maintenance services)

Greentree

CHALLENGE Fast-growing Paramount Services needed a scalable system that wouldn’t hold back growth. To be able to compete successfully in the market and win contracts, the company also needed a system with solid quality control processes in place.

SOLUTION Paramount Services implemented a flexible and scalable Greentree system that it could demonstrate to customers.

RESULTS Greentree is helping Paramount Services win contracts. Including the Greentree system in tender documents as one of the company’s strengths, has become an important part of winning deals.

A Greentree system works as a quality stamp for Paramount Services when tendering for contracts, as well as facilitating growth for the fast-expanding business.

Paramount Services previously used another system and upgraded to Greentree in 2006. While the other system was doing an okay job, it didn’t have all the functionality the growing company needed, says Paramount Services Finance Director Bill Wu.

The company went to market for a new supplier and chose Greentree after evaluating a number of systems. The main reason for selecting Greentree was the broad range of modules it offered, and in particular Workflow, which was a unique feature back then, says Bill.

“Greentree nearly sounded too good to be true in the beginning,” he says. “We were thinking, ‘can it really do all that?’, but it has delivered. Previously, we were struggling to get the information we needed. Now, it’s all in one place where authorised staff can easily access what they need to move processes forward.”

Part of Paramount Services’ strategy is acquisition – it has bought four companies in less than four years and has doubled sales in that same time period.

“The Greentree system allows for aggressive growth without any problems,” says Bill. “Another benefit is the flexibility of the system – it allows us to design it just the way we want it.”

Greentree’s eService portal has also worked well for Paramount. The online portal lets customers log in for real time access to information. They can also log support requests and monitor activities and transactions. “We started offering clients web access last year and it has been a great success,” says Bill. “Now our clients can see the benefits of the system for themselves.”

But the biggest benefit by far is Greentree’s contribution to winning large contracts. “We have just won a five-year national contract, worth $10 million, partly thanks to Greentree,” says Bill. “The customer was really impressed with our Greentree system. They even came to visit us to see what our system can do and that impressed them.”

Bill says for a service-based business it is vital to be able to show customers how the company manages the service it’s offering and how it deals with complaints. “We often put the Greentree system in our tender documents to show that we can handle the quality control side,” he says. “By helping us win tenders, Greentree certainly gives us an edge over our competitors.”

In addition, Greentree has increased efficiency across the business by 10 per cent, mainly thanks to Workflow, says Bill. “Without Greentree, our business would be struggling,” he says.

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